Our Services

Staffing Built for the Complexity of Long-Term Care

We place PSWs, RPNs, and RNs in Ontario LTC homes. Every staff member we send meets a higher standard than the industry requires.

Personal Support Workers

PSWs Who Know Long-Term Care

Our PSWs are not generalists. Every personal support worker placed by Trust Healthcare has a minimum of two years of LTC-specific experience and holds a Gentle Persuasive Approach certification. Many hold additional dementia care certifications.

Our specialty is one-on-one behavioural and mental health support. When a resident's presentation is escalating, our staff know how to de-escalate before a situation becomes a code white.

What We Require From Every PSW

  • PSW Certificate from an accredited program
  • Minimum two years of LTC experience
  • GPA (Gentle Persuasive Approach) certification
  • Vulnerable Sector Check within the last six months
  • N95 fit test within the last two years
  • Valid and unexpired First Aid and CPR certification
  • Current immunization record
PSW caregiver with resident

Nursing Staff

RPNs and RNs Placed With Clinical Precision

Our nursing placements are led by our Chief of Nursing and Clinical Practice. We match registered practical nurses and registered nurses to your home based on resident acuity, unit complexity, and clinical need, not simply shift availability.

Every nurse we place holds active CNO registration in good standing and meets our full documentation requirements before their first shift.

What We Require From Every Nurse

  • Active CNO license in good standing
  • Minimum two years of LTC experience
  • Vulnerable Sector Check within the last six months
  • N95 fit test within the last two years
  • Valid and unexpired BLS certification
  • Current immunization record
Nurse in long-term care

Our Core Specialty

One-on-One Behavioural and Mental Health Support

This is where Trust Healthcare is genuinely different from other agencies serving LTC.

Complex Resident Presentations

We specialize in supporting residents whose behavioural and mental health complexity makes standard staffing insufficient. Our staff are trained, experienced, and prepared for these environments.

Code White Reduction

For residents we support with dedicated one-on-one care, our clients have documented near-complete elimination of code white incidents. Prevention is the goal. De-escalation is the method.

HINF-Aligned Staffing

Our one-on-one model aligns directly with Ontario's High Intensity Needs Funding. We work with your team to ensure our services support appropriate use of this funding stream.

Operations

Scheduling That Does Not Add Work to Your Day

We use a digital cloud based scheduling platform for all scheduling and shift management. Your team can request shifts through a simple, familiar platform, reducing your administrative burden and increasing fill rates.

Easy Shift Requests

Your schedulers post needs through our digital scheduling platform. No phone calls, no back-and-forth email chains.

Fast Fill Rates

Our active roster of vetted staff respond quickly, giving your team reliable coverage with minimal wait time.

Consistent Staff Assignment

Where possible, we prioritize placing the same staff members with the same residents for continuity and trust.

Dedicated Account Support

You will always have a direct point of contact at Trust Healthcare. No call centres, no ticketing systems.

Let Us Show You What This Looks Like for Your Home

Book a brief call and we will walk you through exactly how Trust Healthcare would support your residents and your team.

Book a Discovery Call